Mission: EMPOWERING INDIVIDUALS AND FAMILIES TO TRANSFORM THEIR LIVES AND STRENGTHEN THEIR COMMUNITY.
Family Service Association is a 501(c)(3) organization, with an IRS ruling year of 1950, and donations are tax-deductible.
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Encompass Rating System by Charity Navigator
Overall Score
100
out of 100
This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 90% Finance & Accountability and 10% Leadership & Adaptability
Learn about the Encompass Rating System: Overview | FAQ | Release Notes
Finance & Accountability
This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.
Finance & Accountability Score
100
out of 100
The score earned by Family Service Association is a passing score
This V6 of the Finance & Accountability Score provides a baseline measure of an organization's health including the indicators listed in the report below.
This score represents Form 990 data from 2020, the latest year electronically filed and published by the IRS.
Finance & Accountability Report
100
of 100 points
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Program Expense Ratio
91.90%
Higher effect on score
More data
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
Program Expense Percentage | Amount of Credit Received |
|---|---|
| 70% or higher | Full Credit |
| 60% - 69.9% | Partial Credit |
| 50% - 59.9% | Zero Points for Program Expense Score |
| Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
Board Composition
23/23 Independent
Higher effect on score
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
Independent Audit or Financial Review
Audited
Higher effect on score
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
Total Revenue Amount | Expectation to Receive Credit |
|---|---|
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Liabilities to Assets Ratio
36.02%
Lower effect on score
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
Liabilities to Assets Ratio | Amount of Credit Received |
|---|---|
| Less than 50% | Full Credit |
| 50% - 59.9% | Partial Credit |
| 60% or more | No Credit |
Source: IRS Form 990
Website
Listed
Lower effect on score
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Conflict of Interest Policy
Listed
Lower effect on score
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes
Documented
Lower effect on score
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction
Listed
Lower effect on score
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy
Listed
Lower effect on score
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Additional Information
Unscored
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Total Revenue and Expenses
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Salary of Key Persons
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
MARY GARR, PRESIDENT & CEO
$213,826
MYLINDA SWIERC, SENIOR V.P.
$110,845
RICHARD DAVIDSON, COO
$97,114
HECTOR PEREZ LUEVANO, CONTROLLER
$90,480
CATIE WHITE, VP DEVELOPMENT
$52,063
Source: IRS Form 990 (page 7), filing year 2020
Business Master File Data
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Other health services (BMF activity code: 179)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
Data Sources: IRS Forms 990
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).
Pandemic Response
Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.
Family Service Association reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Revenue
Staffing
Administrative Capacity
Grants Received
Grants Sent
Balance Sheet
How COVID-19 impacted the organization's operations financially:
We spent over $2.5 million dollars meeting the emergency needs of our families. We saw an 800% increase in emergency assistance requests and we helped over 1,900 families weekly.
How COVID-19 impacted the organization's delivery of programs:
COVID-19 exacerbated already-existing challenges for our community. Family Service remained a helping hand and strong support. Here's what we saw and what we did: Our resources for families included: • In-person crisis services • Tech support for online learning, job searches, and community resources • COVID-19 Financial and Housing Recovery Center creation in partnership with the City of San Antonio • Community center for outreach and available resources • One-on-one sessions for online learning support • School partnerships to engage and reach families and students • In-person and telehealth mental health counseling • Online tutoring sessions and curriculum completion for after school programs • Delivery of activity kits, basic supplies, and food items to families
How this organization adapted to changing conditions caused by COVID-19:
Family Service stayed open. We continued to meet our families where they were — mentally, emotionally, and, if needed, physically. We invested in new strategies to continue to meet the individual needs of families, including starting telehealth services, launching new summer programming, offering child care to essential workers, and continuing to offer in-person services. All of our programs completed their sessions and curriculum. We helped families establish new routines and stay socially engaged while physically distancing
Innovations the organization intends to continue permanently after the pandemic:
At Family Service, our work is critical to ensure the immediate needs of vulnerable populations are not only being met today but that they are also positioned to handle and overcome the challenges they sought help for in the first place. From March 2020 until nearly mid-2021, 50% of the individuals we serve lost work hours or their jobs, 37% had no digital connection, and we served an average of 1,900 families a week. COVID-19 caused many changes throughout our community. The pandemic disproportionately affected the communities in which we serve. To ensure our community, our families, and our children had the support they needed during these challenging times, our doors remained open. We shifted some of our services, but we continued as much as we could face-to-face, knowing our clients needed us before this crisis changed the world.
Previous: Finance & Accountability / Next: Leadership & Adaptability
Impact & Results
This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.
Impact & Results Score
Not Currently Scored
Family Service Association cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Do you work at Family Service Association? Join the waitlist for an updated Impact & Results score.
Additional Information
Unscored
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Largest Programs
Family Service Association reported its two largest programs on its FY 2020 Form 990 as:
$9,518,757
Spent in most recent FY
58%
Percent of program expenses
HEAD START AND EARLY HEAD START EDUCATION SERVICES:IN 2020, FAMILY SERVICE POSITIVELY IMPACTED OVER 7,698 EARLY EDUCATORS, CAREGIVERS, PARENTS AND THEIR CHILDREN. IN 2013, FAMILY SERVICE BECAME A FEDE ... (More)
$6,856,363
Spent in most recent FY
41%
Percent of program expenses
INDIVIDUAL AND FAMILY SERVICES: IN 2020, OVER 6,400 INDIVIDUAL, FAMILIESAND SENIORS RECEIVED SERVICES TO ADDRESS ISSUES RELATED TO LIFE CHALLENGESOR WHEN ONE CAN NO LONGER LIVE WITHOUT ASSISTANCE DUE ... (More)
Previous: Impact & Results / Next: Culture & Community
Leadership & Adaptability
This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Leadership & Adaptability Score
100
out of 100
The score earned by Family Service Association is a passing score.
Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.
Leadership & Adaptability Report
100
of 100 points
Mission
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission
EMPOWERING INDIVIDUALS AND FAMILIES TO TRANSFORM THEIR LIVES AND STRENGTHEN THEIR COMMUNITY.
Source: Nonprofit submitted responses
Vision
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
We work to address the social determinants of health through a trauma-informed lens so that everyone can thrive in life.
Source: Nonprofit submitted responses
Strategic Goals
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Per our Balanced Scorecard, the "Customer and Community" Goals are: 1. Increase client access & integration 2. Increase customer satisfaction 3. Improve customer satisfaction
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Two: Per our Balanced Scorecard, the "Learning and Growth" Goals are: 1. Strengthen talent management 2. Strengthen staff well-being and core values
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Three: Per our Balanced Scorecard, the "Resources" Goals are: 1. Diversify funding/revenue generation 2. Build cash reserves/unrestricted dollars 3. Expand new and strengthen existing collaborations
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Source: Nonprofit submitted responses
Leadership Development
The nonprofit provides evidence of investment in leadership development
Describe an investment in leadership
Family Service has assessed our talent pool to identify strengths and areas of opportunity for leadership development. Based on this data, a comprehensive leadership development program has been developed. The first series “101” focuses on fundamental areas such as agency mission and values, the social determinants of health, wellness, emotional intelligence, communication, and leadership styles. The second series “102” provides further development in areas such as critical thinking, strategic orientation, financial stewardship, project management, policy & advocacy, design thinking, and impact and influence.
Source: Nonprofit submitted responses
Mobilizing for Mission
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
This organization mobilizes for mission in the following ways:
Strategic Partnerships
Networks of Collective Impact Efforts
Thought Leadership
Raising Awareness
Community Building
What are this organization’s external mobilizaton efforts?
Family Service uses our strategic alignment under the Social Determinants of Health Framework to further all external engagement and guide future partnerships and collaborations. Under the framework, we can work collaboratively with board, staff, and external partners to develop programs and services that address health disparities and inequities within our community.
Source: Nonprofit submitted responses
Story of Adaptability
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
Family Service adapted by remaining open, and choosing to continue to see clients in-person so long as they felt comfortable with doing so. Given that many of our clients face the digital divide, it would have been impossible for us to continue providing high-quality direct services online. We took appropriate precautions at all times and continued to follow CDC guidelines regarding masks, social distancing, and hand washing/maintaining sanitary environments. In 2020, we saw a 800% increase in emergency assistance requests, and helped an average of 1,900 families each week. At the height of the pandemic, 50% of the families we served lost jobs or had reduced hours. We met the needs of our families by providing them basic essentials, case management support, cleaning and disinfecting supplies, gift and gas cards, and hygiene items. Our resources for families included in-person crisis services, tech support for online learning, job searches, and community resources, one-on-one sessions for online learning support, in-person and telehealth mental counseling sessions, online tutoring sessions and curriculum completion for after school programs, and the delivery of basic supplies, food items, and more for families, as well as continuing to provide direct services as part of our programs.
Source: Nonprofit submitted responses
Previous: Leadership & Adaptability
Culture & Community
This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.
Culture & Community Score
Not Currently Scored
Family Service Association is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback or Diversity, Equity, & Inclusion data. Nonprofit organizations are encouraged to fill out the How We Listen and Equity Practices sections of their Candid profile.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Culture & Community Report
Unscored
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Diversity, Equity, & Inclusion
This organization has not provided information regarding the diversity, equity and inclusion (DEI) practices it is presently implementing. As such, the organization has not earned a score on this metric. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Methodology
We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.
Learn more about the methodology.
Constituent Feedback
Constituent Feedback and Listening Practice data are not available for this organization. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Methodology
We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.
Learn more about the methodology.
Analysis and Research
Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.
