Mission:

EMPLOYMENT AND TRAINING SERVICES, MENTAL HEALTH SERVICES, SENIOR SERVICES, COMMUNITY LIVING


 www.hopeservices.org
 |  30 LAS COLINAS LN San Jose CA 95119-1212

Hope Services is headquartered in San Jose, CA, has an EIN of 94-1399287, and is a 501(c)(3) organization. Donations are tax-deductible.  It is classified by the IRS as a Educational Organization, with a ruling year of 1953.

(Source: IRS Business Master File and Form 990)


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Encompass Rating System by Charity Navigator


Charity Navigator’s Encompass Rating System evolves on a quarterly basis as we add new measures and indicators, which we call Beacons. Check back often to see how this organization’s score changes.

Learn about the Encompass Rating System: Announcement | FAQ | Release Notes


Overall Score (BETA)

100

out of 100

This charity's score is a passing score.

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...   Finance & Accountability


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.


Finance & Accountability Score (BETA)

100

out of 100

This charity's score is a passing score

This Beta V1 of Finance Score provides a baseline measure of an organization’s health including the indicators listed in the report below.

This score represents Form 990 data from latest filing year 2018.



Finance & Accountability Rating Highlights

Higher Effect on Score

Board Composition

11/11 Independent

We look for at least 3 board members, with more than 50% of members identified as independent.

Lower Effect on Score

Liabilities to Assets Ratio

41.55%

Charity Navigator looks for a ratio less than 50%.

No Effect on Score

Total Revenue

$51,154,286

Charity Navigator doesn’t evaluate revenue amounts or sources in Beta V1. An organization’s size can affect whether and how we evaluate other indicators.

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Finance & Accountability Report

100

of 100 points (BETA)

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Overview

Overview

The Finance and Accountability Score provides a basic measure for organizational health. At this time, it comprises 100% of a charity's Overall Score.

Program Expense Ratio

74.14%

Higher effect on score

More data  


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


For a passing score, Charity Navigator looks for a ratio of 70% or higher. Charities in the 50%-70% range receive zero points for their Program Expense Ratio score. Charities that fall below 50% will receive zero points for both of their financial metric scores, Program Expense Ratio AND Liabilities to Assets Ratio.


Source: IRS Form 990

Board Composition

11/11 Independent

Higher effect on score


Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent.


Source: IRS Form 990

Independent Review/Financial Audit

Audited

Higher effect on score


For organizations larger than $1million in total revenue we expect to see that the charity completed an audit.


This indicator is not part of the score for organizations less than $250k in total revenue and is removed from the scoring methodology.


For charities under $1 million but over $250K in total revenue we expect to see that the charity completed an Audit, Review or Compilation.


Source: IRS Form 990

Liabilities to Assets Ratio

41.55%

Lower effect on score


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Charity Navigator looks for a ratio less than 50%.


Source: IRS Form 990

Website Listed

Listed

Lower effect on score


Charity Navigator looks for a website on the Form 990 as an accountability and transparency measure.


Nonprofits act in the public trust and reporting publicly on activities is an important component


Source: IRS Form 990

Data Sources

IRS Forms 990 are provided courtesy of Foundation Center.

...   Impact & Results


Charity Navigator will evaluate available data on the results that a nonprofit organization achieves towards delivering on its stated mission. There are many ways to assess such impact and we intend to experiment and develop leveraging various methodologies.


Impact & Results Score (BETA)

Coming Soon

Encompass Rating Beta V1 does not provide an evaluation of the organization's program impact and the results of its work. If a nonprofit organization submitted their self-report impact data to any of our partners it will be displayed below.



Impact & Results Rating Highlights

This organization's programs include:

Amount Spent
% of Program Expense
Program Description

$23,960,788

65%

DAY ACTIVITY AND TRAINING SERVICES - THESE SERVICES ARE DESIGNED TO HELP PEOPLE WITH A WIDE RANGE OF DEVELOPMENTAL DISABILITIES TO ACHIEVE FULL SOCIAL INCLUSION IN THE COMMUNITIES, REGARDLESS OF THE L ... (More)

$8,183,902

22%

EMPLOYMENT SERVICES - HOPE OFFERS SEVERAL SERVICES TO HELP ADULTS WITH DISABILITIES FIND JOBS. THESE SERVICES INCLUDE VOCATIONAL TRAINING, JOB PLACEMENT, AND FOLLOW-UP SUPPORT TO HELP WITH CAREER GROW ... (More)

$4,583,149

12%

MENTAL HEALTH SERVICES - HOPE PROVIDES COUNSELING AND PSYCHIATRIC SERVICES TO CHILDREN, ADOLESCENTS, ADULTS AND SENIORS WITH A QUALIFYING MENTAL HEALTH DIAGNOSIS AND A DEVELOPMENTAL DISABILITY. THESE  ... (More)

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Impact & Results Report

(Score Coming Soon)


This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Overview

Overview


Impact & Results data is available for this charity from one or more of our data partner organizations.

Impact & Results scores are not available in Encompass Rating System Beta V1.

GuideStar Gold Seal of Transparency

GuideStar is Charity Navigator's trusted partner in sharing information on how this organization seeks impact. GuideStar has recognized this organization with a Gold Seal of Transparency for voluntarily and publicly describing their goals, strategies, and accomplishments. Click here for more information.

Note: Encompass Rating Beta V1 does not incorporate impact data into a charity's rating.


What is your organization aiming to accomplish?

Hope’s overarching goal and mission is to improve the quality of life for people with developmental disabilities and mental health needs, and their families. Hope measures quality of life using these eight (8) domains: 1. Personal development: education, personal skills, adaptive behavior 2. Self-determination: choices/decision, goals 3. Interpersonal relations: social networks, friendships, activities, interactions 4. Social inclusion: community integration and participation, roles, supports 5. Rights: human respect, dignity, equality, legal, access, due process 6. Emotional well-being: safety & security, positive experiences, contentment, stress 7. Physical well-being: health and nutrition status, recreation, leisure 8. Material well-being: financial status, employment status, housing status, possessions Hope’s long-term vision is two-fold: 1. To lead with initiatives that help develop society’s acceptance of people with disabilities and mental health needs. 2. To promote a common understanding that the world is a better place when people with disabilities are fully integrated and accepted in all aspects of our culture.


What are your strategies for making this happen?

Hope Services seeks to achieve both its overarching mission and long-term vision by means of the following strategies: 1. Provide people with developmental disabilities and mental health needs with expanded mental health counseling and treatment, as needed, at its own modern, clean, and comfortable facility 2. Provide them with primary clinical health care at its own state-of-the-art facility to enhance and optimize their physical health and well-being 3. Integrate them into the community through a wide variety of community-based activities, including volunteer service opportunities through a range of day activity and training programs tailored to participants’ individual needs and interests 4. Provide vocational training and employment services, including community job placement services, in order to help them achieve financial independence and gain a greater sense of their own inherent self-worth and value to the community 5. To the degree possible, provide, and help them obtain, affordable housing so they can live in an integrated way in the community 6. Enable them to live independently with a Hope staff person in a supported living setting 7. Provide peace of mind and ongoing support for their family members and caregivers 8. Intervene while they are very young (birth to 5 years old) to mitigate the need for additional services later in life


What are your organization's capabilities for doing this?

Hope Services is a leading provider of services for people with developmental disabilities and mental health needs in the San Francisco Bay Area. Founded in 1952, Hope is both highly respected and adaptively robust in its efforts to improve the quality of life for people with developmental disabilities and mental health needs. In 2017, Hope once again received the highest level of certification possible from CARF International, the most prestigious accreditation agency in the disability sector. Agencies that provide employment services for people with developmental disabilities must be accredited every three years to qualify for certain types of funding for their programs, activities, and services. In 2016, Hope was the proud recipient of the Innovation Award presented at the San Andreas Regional Center (SARC)’s 18th Annual Service Above Self Awards banquet. Some of Hope’s innovative programs are: Employment, Media and Community Connections (EMCC), launched in 2016, which replaces the traditional sheltered workshop model with a hybrid site- and community-based service model that includes paid work, volunteer service opportunities, community-based activities, classroom training, and creative and communicative utilization of state-of-the-art media technology; Project SEARCH (while although not created by Hope, is franchised from a national program): a workforce initiative and school-to-work transition program that takes place entirely at the workplace, where a seamless combination of classroom instruction, career exploration, and hands-on-training -- through worksite rotations -- translates to total workplace immersion; and the Bridge Program Individualized Day Service for youth with autism who need extra support in order to transition successfully from high school to adult life. Hope has a highly skilled, knowledgeable, seasoned, and professional staff who understand the world of developmental disabilities and mental health needs. Several senior managers at Hope have been with the agency for more than 30 years, about half of its 67-year history! Hope cultivates and enjoys strategic and mutually beneficial partnerships with a number of local, regional, and national entities, both nonprofit and for-profit, to assist in the fulfillment of its mission. SARC and Golden Gate Regional Center are two of Hope’s primary local/regional partners; as a direct service provider to individuals with developmental disabilities and their families, Hope receives client referrals from the Regional Centers on behalf of those in need of its programs and services. Hope’s individual clients and their families make up the base constituency that constitutes its reason and need to exist. Without Hope, many of these individuals and families would have nowhere else to turn in order to receive these services. Hope seeks to meet these needs through a highly diverse range of programming for people of all ages with developmental disabilities and mental health issues.


How will your organization know if you are making progress?

Because Hope has such a diverse array of programming, it is difficult to briefly and summarily encapsulate a universal set of indicators of progress and success that apply equally well to all of its programs and services. However, numbers of participants in each individual program, as well as in the overall total of agency services, are a simple metric that can be used to gauge success. In general, Hope continually seeks to expand its capacity to serve an ever-greater number of individuals and their families. Establishment of a new mental health counseling and treatment center and primary health care clinic at a new location in a building which has recently been housing one of its thrift store operations are two of the current projects, which upon completion, will indicate significant agency success and prepare the way for even greater success in provision of mental and physical health care services. Hope utilizes a range of survey instruments to ascertain success, including the Annual Client Satisfaction Survey, Quality of Life Survey, Family Survey, and Employer Survey. Individual survey results are tabulated and then compiled and collectively analyzed in order to indicate progress and success of program and service delivery on a macro level. The number of successful, permanent community job placements of participants in our employment services programs is a key indicator of success with regard to the work training and opportunities provided to those who want to work alongside non-disabled individuals in competitive integrated employment in their communities. Additional commonly used employment progress indicators are hours of client paid work, amounts of client wages earned, and number of community-based employers of Hope clients. At a micro level, that is, of the individual client, progress and success are largely determined by each client’s achievement of the particular goals and objectives outlined in his or her Individualized Program Plan. These are reviewed semi-annually to track individual clients’ progress.


What have and haven't you accomplished so far?

Hope has provided services continuously for 67 years to people with developmental disabilities and their families in Silicon Valley and the San Francisco Bay Area. Currently, Hope Services serves more than 3,500 individuals with developmental disabilities and mental health needs and their families through all of its various programs and services in six counties in Northern California and the Central Coast. Hope is constantly working to create additional revenue streams and social enterprises to reduce its reliance on government funding. Currently, Hope operates three thrift stores: one in Fremont, CA; one in San Jose, CA (Willow Glen); and one in Watsonville, CA. In addition, Hope also works continuously to design, create, and implement programs that meet the particular needs of certain types of client cohorts, in order to improve their quality of life in particular need areas. Hope is rapidly transitioning from an agency focused primarily on the needs of people with developmental disabilities and their families to one that is focused on that traditional clientele as well as people with mental health needs and their families. In the last year, Hope has increased the volume of its Mental Health Services contracted with the County of Santa Clara, CA from approximately $5 million to approximately $11 million. Since July 2018, Hope has served 1,503 individuals dually diagnosed with a mental health need and a developmental disability. Establishment of a new mental health counseling and treatment center and primary health care clinic at a new location in a building which has recently been housing one of its thrift store operations are two of the next steps, which upon completion, will create significant additional capacity and prepare the way for even greater success in provision of mental and physical health care services. Hope Services’ clients are valuable members of their community and contribute significantly to the overall well-being and betterment of the community. Hope Services’ clients spend more than 600 hours a week volunteering in the community, at such organizations as animal shelters, senior centers, and local libraries.



ImpactMatters Data


We display the ImpactMatters ratings on particular programs of nonprofit organizations. Click here for more information about ImpactMatters ratings.

Note: Encompass Rating Beta V1 does not incorporate impact data into a charity's rating.


GlobalGiving


GlobalGiving is the largest global crowdfunding community connecting nonprofits, donors, and companies in nearly every country. For donors, GlobalGiving provides an additional layer of vetting and due diligence for each of its nonprofit partners every two years, which may include site visit verification. Learn more about GlobalGiving.


GlobalGiving Data is unavailable

We display the GlobalGiving ratings on particular programs of nonprofit organizations. Click here for more information about GlobalGiving ratings.

Note: Encompass Rating Beta V1 does not incorporate impact data into a charity's rating.


Classy


Classy created the Annual Classy Awards to recognize the innovative work of nonprofits around the world. Since 2009, thousands of organizations have been recognized through the Classy Awards. Nominees complete a data-driven framework that helps them to understand and articulate the impact of their programs.


...   Leadership & Adaptability


Charity Navigator will provide an assessment of the organization’s leadership capacity, strategic planning, and the ability to readily innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization’s mission.


Leadership & Adaptability Score (BETA)

Coming Soon

Encompass Rating Beta V1 does not provide an evaluation of the organization's leadership and adaptability.


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...   Culture & Community


Charity Navigator will provide an assessment of the organization’s people operations, connectedness and engagement with the constituents and communities served, and Diversity, Equity and Inclusion measures.


Culture & Community Score (BETA)

Coming Soon

Encompass Rating Beta V1 does not provide an evaluation of the organization's culture and community.


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