Mission: EMPLOYMENT AND TRAINING SERVICES, MENTAL HEALTH SERVICES, SENIOR SERVICES, COMMUNITY LIVING

Hope Services is a 501(c)(3) organization, with an IRS ruling year of 1953, and donations are tax-deductible.

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Contact Information

  www.hopeservices.org

  30 LAS COLINAS LN
San Jose CA 95119-1212


 Important note on the timeliness of ratings

The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Finance & Accountability score for Hope Services is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.


...  ...  ...  ...  

Encompass Rating System by Charity Navigator


Overall Score

100

out of 100

This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 90% Finance & Accountability and 10% Leadership & Adaptability


Learn about the Encompass Rating System: Overview | FAQ | Release Notes

Next: Impact & Results

...   Finance & Accountability


This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.


Finance & Accountability Score

100

out of 100

The score earned by Hope Services is a passing score

This V6 of the Finance & Accountability Score provides a baseline measure of an organization's health including the indicators listed in the report below.

This score represents Form 990 data from 2020, the latest year electronically filed and published by the IRS.



Back to Overall

Finance & Accountability Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Program Expense

Program Expense Ratio

76.76%

Higher effect on score

More data  


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.


Program Expense Percentage

Amount of Credit Received

70% or higherFull Credit
60% - 69.9%Partial Credit
50% - 59.9%Zero Points for Program Expense Score
Below 50%Zero Points for Both Program Expense AND Liabilities to Assets Scores

Source: IRS Form 990

Board Composition

15/15 Independent

Higher effect on score


Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).


The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.


Source: IRS Form 990

Independent Audit or Financial Review

Audited

Higher effect on score


An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:

Total Revenue Amount

Expectation to Receive Credit

$1 million or higherExpected to complete an audit
$500,000 - $1 millionExpected to complete an audit, review, or compilation
Less than $500,000No expectation (removed from scoring methodology)

Source: IRS Form 990

Liabilities to Assets Ratio

44.14%

Lower effect on score


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.

Liabilities to Assets Ratio

Amount of Credit Received

Less than 50%Full Credit
50% - 59.9%Partial Credit
60% or moreNo Credit

Source: IRS Form 990

Website

Listed

Lower effect on score


Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.


Nonprofits act in the public trust and reporting publicly on activities is an important component.


Source: IRS Form 990

Conflict of Interest Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.


This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.


Source: IRS Form 990

Board Meeting Minutes

Documented

Lower effect on score


Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.


An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.


Source: IRS Form 990

Document Retention and Destruction

Listed

Lower effect on score


Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.


This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.


Source: IRS Form 990

Whistleblower Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.


This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.


Source: IRS Form 990

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



CHARLES CHIP HUGGINS, PRESIDENT/CEO

$337,102


KARTHIK SETHURAM, PSYCHIATRIST

$300,270


CLARA LEE, PSYCHIATRIST

$222,890


JOHN REIBER, CFO (TO 10/2/19)

$183,033


ANNA FERNANDEZ, DIR. OF MENTAL HEALTH SERVICES

$151,291


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Gifts, grants, or loans to other organizations (BMF activity code: 602)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Hope Services reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Grants Received

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

Hope Services’ programs, considered essential in nature, remain interrupted by the COVID-19 pandemic. Community Living Services continues to operate with no change. Mental Health Services are primarily delivered through telehealth using of video and phone conferencing, with very limited in-person services provided. Day Services continue to be provided through our virtual Hope to Home program and in-person. Training and employment services are provided at a limited capacity as not all employers have resumed normal operations. Lastly, HopeTHRIFT remained open for most of the year. The regional centers transitioned to Alternative Services model using a monthly flat rate billing in lieu of billing based on historical average attendance. This has proven to be slightly favorable to Hope. However, this is expected to revert when normal operations resume. The 3rd annual In Concert with Hope was deemed a success and planning for the 4th annual event is in place.


How COVID-19 impacted the organization's delivery of programs:

Homestart managed to move all services over to a virtual platform without a gap in services to those families who wished to receive the service. Supported Living (SLS) and Independent Living Services (ILS) continued to provide essential in-person services during the shelter-in-place and the CA State of Emergency. SLS and ILS client needs increased as more clients were home during the day due to their programs being closed. Staff were also creative in accessing remote doctor appts, online banking and grocery delivery to reduce exposure. The Counseling Center was able to quickly transition to a virtual clinic in the days after the shelter-in-place order. Therefore, there was no gap in services. Comm. Employment Services continued to provide essential job coaching support services for those who remained employed in essential jobs during the shelter-in-place and CA State of Emergency. Job coaching services were provided face-to-face by connecting via phone, Skype, Zoom and Facebook.


How this organization adapted to changing conditions caused by COVID-19:

We began offering Hope to Home virtual programming to all clients participating in our day programs. We also began offering telehealth services to clients receiving services through our Counseling Center. Our community and group employment programs, independent living and Supported Living continued to offer services in-person. This was achieved by ensuring safety protocols were in place, and vaccination and testing procedures were established. We were one of the first organizations among providers in our area to begin offering in-person services during the pandemic. This was achieved by offering cohorts, ensuring social distancing, reduced hours of operation, a reduced census and increasing safety measures within our programs. We created a phased approach, which allowed us to slowly transition clients and staff back to in-person programming. Many community activities were not available so we developed other activities to incorporate into our day programming.


Innovations the organization intends to continue permanently after the pandemic:

More than two years ago, the shelter in place order required that we pivot quickly as an organization to determine creative strategies to continue offering quality services and supports to our clients. From Hope to Home™ was born of necessity. Initially, this program was slated as a temporary solution that has since been adapted to continue to meet the needs of our clients. Today the program hosts hundreds of participants each day and offers a learning space that is focused on interpersonal exchange, personal development, and always trying new ways to offer clients choice and self-direction. We purchased hundreds of tablets and located low-cost resources for connectivity to close the digital divide for homes and families. Daily themes address community and world awareness, safety, health, social interaction, self-advocacy and FUN. Afternoons are completely devoted to client’s varied interests and our partners in the California Community College system round out the offerings.


Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Hope Services cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


Back to Overall

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Largest Programs

Largest Programs



Hope Services reported its three largest programs on its FY 2020 Form 990 as:


$21,417,525

Spent in most recent FY

47%

Percent of program expenses


DAY ACTIVITY AND TRAINING SERVICES - THESE SERVICES ARE DESIGNED TO HELP PEOPLE WITH A WIDE RANGE OF DEVELOPMENTAL DISABILITIES TO ACHIEVE FULL SOCIAL INCLUSION IN THE COMMUNITIES, REGARDLESS OF THE L ... (More)


$8,499,049

Spent in most recent FY

18%

Percent of program expenses


MENTAL HEALTH SERVICES - HOPE PROVIDES COUNSELING AND PSYCHIATRIC SERVICES TO CHILDREN, ADOLESCENTS, ADULTS AND SENIORS WITH A QUALIFYING MENTAL HEALTH DIAGNOSIS AND A DEVELOPMENTAL DISABILITY. THESE  ... (More)


$8,255,076

Spent in most recent FY

18%

Percent of program expenses


EMPLOYMENT SERVICES - HOPE OFFERS SEVERAL SERVICES TO HELP ADULTS WITH DISABILITIES FIND JOBS. THESE SERVICES INCLUDE VOCATIONAL TRAINING, JOB PLACEMENT, AND FOLLOW-UP SUPPORT TO HELP WITH CAREER GROW ... (More)


Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Hope Services is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


Back to Overall

Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Hope’s mission is to improve the quality of life for people with developmental disabilities and mental health needs.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


We will lead with initiatives that help develop society’s acceptance of people with disabilities. We will promote a common understanding that the world is a better place when people with disabilities are fully integrated and accepted in all aspects of our culture and community.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Obtain top rating for quality services in a value-based environment.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Improve the recruitment, retention, and satisfaction of the workforce.

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.


Goal Three: Sustain Financial Health

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Hope Services has been actively engaged in participating in Open Minds conferences and trainings throughout this past year. These conferences allow administrators the opportunity to network, attend leadership trainings and learn about best practices within other organizations. Keep Learning Going is a platform within Hope Services that offers an array of trainings related to leadership, professional development and skill development. Additionally, Hope also offers online trainings through EverFi that include trainings related to leadership, management and professional development. Hope Services currently utilizes the Fred Pryor Institute for ongoing trainings for managers and directors. This coming year, our goal is to continue to expand our leadership development trainings and develop a standardized program that is required for all existing and new managers within Hope Services. We also encourage managers to identify trainings to attend and reimburse individuals for this expense.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

Partnerships include comm. organizations, colleges, regional centers, courts, hospitals, employment agencies & local support groups. Presented at several national and international conferences. Organized a Symposium in 2021. Clients provide volunteer time to other non-profit organizations, including Senior Centers, Food Banks, & animal shelters. Held food drives for homeless shelters. Offer External & Training Conf. Program for all employees. Marketing activities include online platforms, multimedia stories, and e-newsletter. Offline channels include printed, television, and radio advertising. Annual signature fundraising event called In Concert with Hope. Advocacy partnerships include CA Disability Services Assn., State Council on Developmental Disabilities, Behavioral Health Contractor Assn., CA Council of Community Behavioral Health Agencies, National Council on Behavioral Health, American Network of Community Options & Resources, National Alliance for Mental Illness.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Hope Services has adapted to numerous external changes in the last year. The most significant changes have been a result of the pandemic. More than two years ago, the shelter in place order required that we pivot quickly as an organization to determine creative strategies to continue providing quality services to our clients. From Hope to Home™ was born of necessity. Initially, this program was slated as a temporary solution that has since been adapted this past year to continue to meet the needs of our clients. Today the program hosts hundreds of participants each day and offers a learning space that is focused on interpersonal exchange, personal development, and always trying new ways to offer clients choice and self-direction. With generous grants and donations, we purchased hundreds of tablets and located low-cost resources for connectivity to close the digital divide for homes and families. Daily themes address community and world awareness, safety, health, social interaction, self-advocacy and FUN. Afternoons are completely devoted to client’s varied interests and our partners in the California Community College system round out the offerings. Home delivery of materials and wellness calls bridge the gap to create safe, personal exchanges, and even provide tech support from time to time. Staff and participants alike are learning technology skills at breakneck speed, gaining those vital 21st century work skills. Other external changes include the expectation from regional centers to begin transitioning clients and staff back to the office and to begin offering services in-person again. Changes related to staffing shortages significantly affected our ability to re-open all of our programs. This was managed by hiring a recruitment specialist, increasing compensation, offering additional employee benefits, and creating additional marketing materials to create awareness about the benefits of working at Hope Services.

Source: Nonprofit submitted responses

Previous: Leadership & Adaptability

...   Culture & Community


This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.


Culture & Community Score

Not Currently Scored

Hope Services is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback or Diversity, Equity, & Inclusion data. Nonprofit organizations are encouraged to fill out the How We Listen and Equity Practices sections of their Candid profile.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


Back to Overall

Culture & Community Report

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Diversity, Equity, & Inclusion


This organization has not provided information regarding the diversity, equity and inclusion (DEI) practices it is presently implementing. As such, the organization has not earned a score on this metric. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.


Methodology


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.


Learn more about the methodology.

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.



Methodology


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Learn more about the methodology.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.


Constituent Feedback


Diversity, Equity, and Inclusion

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