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Health : Patient and Family Support

The Doorways

Between Healing & Home

four stars

93.65

612 East Marshall Street Richmond , VA 23219
tel: (804) 828-6901   Web Site
EIN: 54-1240348

Board Leadership
Blair Nelsen
Chair

CEO
Stacy Brinkley
President, CEO

 
 

This organization has shared information about their results and/or practices to help inform your giving. Click to view this data.

  Score
(out of 100) 		Rating
Overall Score & Rating 93.65 four stars
  Financial 91.03 four stars
  Accountability & Transparency 100.00 four stars
This rating was published 02/01/2021 and includes data from FY2019, the most recent 990 received at that time.
Why isn't this based on more recent data?

The Doorways' mission is to provide lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.

The Doorways is a non-profit 501(c)(3) organization operating in a 117-room former hotel in downtown Richmond, Virginia. We were founded in 1984 as Hospital Hospitality House of Richmond. Today, we are the second largest hospital hospitality house in the country, annually providing over 50,000 nights of lodging, meals and support to approximately 10,000 children and adults.

As we have for the past 36 years, our mission focuses on removing significant barriers to service for the medically underserved and financially disadvantaged, as well as for those who are simply unable to access the medical care they need in their own communities.

The Doorways' mission is to provide lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.

The Doorways is a non-profit 501(c)(3) organization operating in a 117-room former hotel in downtown Richmond, Virginia. We were founded in 1984 as Hospital Hospitality House of Richmond. Today, we are the second largest hospital hospitality house in the country, annually providing over 50,000 nights of lodging, meals and support to approximately 10,000 children and adults.

As we have for the past 36 years, our mission focuses on removing significant barriers to service for the medically underserved and financially disadvantaged, as well as for those who are simply unable to access the medical care they need in their own communities.

Learn more about how we calculate the overall score and rating.

Financial

four stars

91.03

Accountability & Transparency

four stars

100.00

This rating was published 02/01/2021 and includes data from FY2019, the most recent 990 received at that time.
Why isn't this based on more recent data?
Overall Rating Chart
  Program Expenses
(Percent of the charity's total expenses spent on the programs
and services it delivers)		 83.7%
  Administrative Expenses 11.4%
  Fundraising Expenses 4.7%
  Fundraising Efficiency $0.05
  Working Capital Ratio (years) 6.08
  Program Expenses Growth 1.4%
  Liabilities to Assets 2.7%
All data for Financial Performance Metrics calculations was provided by The Doorways on recent 990s filed with the IRS.
All data for Financial Performance Metrics calculations was provided by The Doorways on recent 990s filed with the IRS.
Information Provided on the Form 990  
  Independent Voting Board Members
  No Material diversion of assets
  Audited financials prepared by independent accountant
  Does Not Provide Loan(s) to or Receive Loan(s) From related parties
  Documents Board Meeting Minutes
  Provided copy of Form 990 to organization's governing body in advance of filing
  Conflict of Interest Policy
  Whistleblower Policy
  Records Retention and Destruction Policy
  CEO listed with salary
  Process for determining CEO compensation
  Board Listed / Board Members Not Compensated
Is the following information easily accessible on the charity's website?  
  Donor Privacy Policy
  Board Members Listed
  Audited Financials
  Form 990
  Key staff listed

Constituent Feedback

Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people/communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile.

Here's how this organization is listening and learning from the people they serve:
How is the organization collecting feedback?
Electronic surveys (by email, tablet, etc)
How is the organization using feedback?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve
With whom is the organization sharing feedback?
Our staff
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Describe a recent change in your organization that resulted from feedback.
Note: This organization did not answer this question
This Constituent Feedback information is provided to us by Candid. At this time, Constituent Feedback information published on this organization's page has no effect on its star rating per our methodology.

Highly Rated

Charity Name & State Overall Score Overall Rating
The Doorways (VA) 93.65 four stars
Ronald McDonald House Charities of Eastern Wisconsin (WI) 96.41 four stars
Diabetes Youth Families (CA) 89.13 three stars
Little Red Door Cancer Agency (IN) 96.58 four stars
Ronald McDonald House Charities New York Metro (NY) 89.51 three stars

Compare These Charities (Highly Rated)

REVENUE  
Contributions  
   Contributions, Gifts & Grants $1,372,512
   Federated Campaigns $0
   Membership Dues $0
   Fundraising Events $210,040
   Related Organizations $0
   Government Grants $0
Total Contributions $1,582,552
   Program Service Revenue $0
Total Primary Revenue $1,582,552
   Other Revenue $1,254,699
TOTAL REVENUE $2,837,251
   
EXPENSES  
   Program Expenses $2,259,288
   Administrative Expenses $413,796
   Fundraising Expenses $114,177
TOTAL FUNCTIONAL EXPENSES $2,787,261
   
Payments to Affiliates $0
Excess (or Deficit) for the year $49,990
   
Net Assets $16,061,943

Program names and associated costs are listed for the top programs as reported on the charity's most recently filed Form 990. The top programs displayed will include the largest three programs, or those programs covering at least 60% of the charity's total expenses, whichever comes first.

Due to an error on this organization's Form 990, we are unable to display program information.

Ratings History
The Doorways has received 8 consecutive 4-star ratings from Charity Navigator.

Form 990 FYE Date Published Overall Score Overall Rating
CN 2.1
2019-06 02/01/2021 93.65 four stars
2019-06 03/01/2020 93.05 four stars
2018-06 06/01/2019 94.69 four stars
2017-06 05/01/2018 96.17 four stars
2016-06 05/01/2017 96.66 four stars
2015-06 07/01/2016 96.12 four stars
2014-06 06/01/2016 94.14 four stars
 
CN 2.0
2014-06 09/01/2015 93.58 four stars
2013-06 08/01/2014 93.14 four stars
2012-06 07/01/2013 94.09 four stars

The data displayed on this tab is provided by the IRS in the form of Publication 78 and the Business Master File (BMF).

EIN 54-1240348
Name in IRS Master File HOSPITAL HOSPITALITY HOUSE OF RICHMOND INC
NTEE Code E86
NTEE Classification Patient Services - Entertainment, Recreation
NTEE Type Health - General and Rehabilitative
Classification Charitable Organization
Subsection 501(c)(3)  (View the list of codes)
Activities (399) Other housing activities
Foundation Status Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi)
Deductibility Contributions are deductible
Affiliation Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations).
Group Name [Not Applicable]
Ruling Date June, 1984
Filing Requirement 990 (all other) or 990EZ return
Fiscal Year End June
IRS Forms 990
(provided courtesy of Foundation Center)		 (Log In or Register Now to View Forms 990!)
  • June, 2019
  • June, 2018
  • June, 2017
  • June, 2016
  • June, 2015
Compensation % of Expenses Paid to Title
$170,297 6.10% Stacy Brinkley President, CEO

Highly Rated

Charity Name & State Overall Score Overall Rating
The Doorways (VA) 93.65 four stars
Ryan House (AZ) 86.96 three stars
The Shea Center for Therapeutic Riding (CA) 85.72 three stars
Children's Leukemia Fdn of MI dba the Blood Cancer Foundation of Michigan (MI) 94.83 four stars
Ronald McDonald House Charities of the Intermountain Area (UT) 96.59 four stars

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This charity has an official representative registered with Charity Navigator.

Constituent Feedback

This organization is sharing information on how they communicate with stakeholders to better inform your giving.

Charity Contact Info

The Doorways
612 East Marshall Street
Richmond , VA 23219
tel: (804) 828-6901
fax: (804) 828-6913
EIN: 54-1240348

Visit Web Site

Board Leadership

Blair Nelsen
Chair

CEO

Stacy Brinkley
President, CEO

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