Human Services : Social Services
MEND - Meet Each Need with Dignity
With dignity & respect, powered by volunteers, provide services to meet basic human needs and a pathway to self-reliance
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This rating was published 12/01/2020 and includes data from FY2019, the most recent 990 received at that time.
Financial
87.50
Accountability & Transparency
100.00
This rating was published 12/01/2020 and includes data from FY2019, the most recent 990 received at that time.
All data for Financial Performance Metrics calculations was provided by MEND - Meet Each Need with Dignity on recent 990s filed with the IRS.
Constituent Feedback
Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people/communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile.
Here's how this organization is listening and learning from the people they serve:
Here's how this organization is listening and learning from the people they serve:
How is the organization collecting feedback?
Paper surveys, Focus groups or interviews (by phone or in person), Case management notes
How is the organization using feedback?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom is the organization sharing feedback?
Our staff, Our board, Our funders, Our community partners
What challenges does the organization face when collecting feedback?
We don't have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Describe a recent change in your organization that resulted from feedback.
This is just one example In a 2018 spot survey of almost 200 of MEND's clients, 11% said they'd "go without food" if they were unable to access food from MEND; 24% said they would not know what to do Subsequently, we have moved away from an old policy where an individual or family (exempting those who are homeless) could access the Foodbank only once a month, to allowing access up to 3-4 times a month during a crisis point in their lives We have also started a "farmers' market" allowing families an unlimited selection of fresh fruits and vegetables twice a month
This Constituent Feedback information is provided to us by Candid.
At this time, Constituent Feedback information published on this organization's page has no effect on its star rating per our methodology.
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