The goal of Fresh Start's programs and services is to improve a woman's self-sufficiency and self-worth and in turn be better able to care for themselves and their families. Programs and services work holistically to promote educational and career advancement, financial independence, as well as physical and emotional well-being. Fresh Start's goals are: • To assist women in developing self-confidence and a strong sense of identity while being mindful of their impact on others. • To educate women about how to provide for themselves and their families. • To teach women to improve their lives through constructive planning and decisive action. • To provide networking opportunities for women and nurture readiness to take advantage of resources at their disposal. • To inspire women to have an optimistic outlook, help them realize their place in the larger sphere, and equip them with the skills to use effective coping skills, make wise and informed decisions, and engage in direct dialogue to promote positive change in their world.

Success is guided by three levels of participation; Connect is the initial step to get started on her personalized Program of Study; the Empower level provides greater access to workshops, career services, and family law support; the Thrive level includes unlimited workshops, additional personal development services, consideration for an academic scholarship, and mentoring. Fresh Start Women's Foundation education programs, personal development workshops, social work and family law support services are designed to benefit all women who wish to transform their lives through empowerment. Low – and moderate-income women in particular benefit from these programs in that these no-cost services give women tools, knowledge and skills to which they have not had access in the past.

In 1992, two sisters established a foundation focused on serving women in need and providing education and support to help them establish a "fresh start. " Nearly 25 years later, more than 5,000 adult women are visiting Fresh Start Women's Foundation in downtown Phoenix more than 23,000 times a year. Fresh Start's 30 full-time employees, 44 board members, and 400 volunteers coordinate, manage and present workshops, seminars and support services providing practical skills and personal growth opportunities.

Fresh Start utilizes Social Solutions, Apricot Software, for data collection. This database allows us to better track our program efforts and outcomes. Reports generated from Apricot are reviewed by program staff on a monthly basis. These reports are reviewed by the CEO monthly and the Board of Directors, quarterly. At the end of each Fiscal Year Senior Staff, the CEO and the Board of Directors measure our success against goals set in our Strategic Plan. Outcomes are reviewed to make certain program metrics are met and program adjustments are made to improve effectiveness. Key indicators include: • Number of unduplicated women who access Fresh Start • Number of visits to Fresh Start • Number of Social Work sessions • Number of Family Law Support Sessions • Number of Mentoring Matches • Number of Career Center visits • Number of women job placed • Number of workshop attendees Key short-term program outcomes include: • 90% will have the ability to identify, write, and achieve goals. • 85% will build skills, explore coping skills, and prioritize goals. • 90% will increase in physical and/or emotional wellness. • 90% will see an increase in communication skills, self-esteem, healthy boundaries, and goal setting. • 80% will actively seek gainful employment. • 75% will be job placed. • 90% will complete the semester/training program for the scholarship awarded. • 90% will have a business plan. • 85% will actively seek employment or educational program. • 90% will be knowledgeable about financial fundamentals. • 90% will have awareness of legal rights and responsibilities. • 85% engage at the Empower tier of service or higher. • 80% engage in more than one FSWF service. In addition, Fresh Start does weekly audits of client records. These results are reviewed monthly by the CEO and by the staff working directly with clients.

During FY2016, Fresh Start: Career Services Placed 1,741 women in jobs; conducted 134 one-on-one career coaching sessions; served 7,176 visits to the E-Learning Center used for job searches and other career related activities; offered a 40-hour career readiness program, Jump Start, which served 147 women; provided skill to women in mid-level careers through the Inspired Leadership Series; awarded 21 career scholarships to assist women with basic expenses related to their job search such as CPR certification, fingerprint clearance and food handler cards. Education Services Provided 1,805 workshops with topics including financial and computer literacy, parenting, adult education, and healthy living; recorded 10,172 workshop visits; offered back-to-school events serving 126 women, providing them exposure to educational resources and 20 post-secondary schools, information about how to finance a college education, study skills, and, a panel discussion from top community educators; taught 72 girls in sixth grade through 12th grade effective social and emotional coping strategies. Education Scholarships Fresh Start offers unique scholarship opportunities to the most active clients at the Thrive level, with assistance for those looking to complete a degree at a four-year institution or achieve certification at a vocational school. Fresh Start awarded 62 scholarships valued at more than $400,000. Family Law Support 237 visits to a divorce or legal decision-making information sessions; 102 visits to workshops facilitated by licensed attorneys; conducted 914 in-person visits to Certified Document Preparer staff, providing legal information, document review and/or legal document preparation; served 114 women through the bi-annual Law Day, an opportunity for women to meet one-on-one with a lawyer. Mentoring Served 84 female mentoring matches with 87 percent completing one or more goals in a year. Social Work Services Conducted 1,962 one-on-one in-person sessions with social workers and provided 2,164 women with support groups in the areas of domestic violence, self-esteem, identity, interpersonal relationships, boundary-setting, codependency, loss, bereavement, addiction and women's issues.