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Human Services : Social Services

Operation Support Our Troops-America

Providing comfort and care at home and away

four stars

95.53

1807 S. Washington Naperville, IL 60565
tel: (630) 971-1150   Web Site
EIN: 20-4275756

Board Leadership
Justin Smitherman
Chairman of the Board

CEO
Scott Maxson
Executive Director

  Score
(out of 100)
Rating
Overall Score & Rating 95.53 four stars
  Financial 93.68 four stars
  Accountability & Transparency 100.00 four stars
This rating was published 05/01/2020 and includes data from FY2018, the most recent 990 received at that time.

Founded in 2003, Operation Support Our Troops - America (formerly Operation Support Our Troops - Illinois) has been a grassroots effort that's blossomed into one of the largest volunteer based military support organizations in the country. Our mission is to support the morale and wellbeing of American forces by providing comfort, resources and education to them and their families both while they are deployed in harm's way and after their return. We accomplish this by providing a link between the citizens and military personnel so that everyone has the opportunity to express their support. This allows us to send comfort packages of items that are not readily available to our troops in their deployed locations, along with personal letters, cards and notes of support from the community at large.

Founded in 2003, Operation Support Our Troops - America (formerly Operation Support Our Troops - Illinois) has been a grassroots effort that's blossomed into one of the largest volunteer based military support organizations in the country. Our mission is to support the morale and wellbeing of American forces by providing comfort, resources and education to them and their families both while they are deployed in harm's way and after their return. We accomplish this by providing a link between the citizens and military personnel so that everyone has the opportunity to express their support. This allows us to send comfort packages of items that are not readily available to our troops in their deployed locations, along with personal letters, cards and notes of support from the community at large.

Impact Information

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Reported Results
Showing 3 of 5
Total in 2018
Number of veterans provided financial assistance due to a financial crisis.
105
Total number of organization members
137
Number of external speaking requests for members of the organization
40
Number of comfort and care packages shipped.
3,832
Pounds of goods donated for including in our comfort and care packages.
83,278
This impact information is current as of August 2020, when it was provided to us by GuideStar. At this time, Impact information published on this organization's page has no effect on its rating per our methodology.

Financial

four stars

93.68

Accountability & Transparency

four stars

100.00

This rating was published 05/01/2020 and includes data from FY2018, the most recent 990 received at that time.
Overall Rating Chart
  Program Expenses
(Percent of the charity's total expenses spent on the programs
and services it delivers)
87.7%
  Administrative Expenses 6.5%
  Fundraising Expenses 5.6%
  Fundraising Efficiency $0.06
  Working Capital Ratio (years) 0.54
  Program Expenses Growth 6.2%
  Liabilities to Assets 0.4%
All data for Financial Performance Metrics calculations was provided by Operation Support Our Troops-America on recent 990s filed with the IRS.
All data for Financial Performance Metrics calculations was provided by Operation Support Our Troops-America on recent 990s filed with the IRS.

Constituent Voice

Charity Navigator believes collecting feedback from the people an organization serves can make it more effective. That is why we're partnering with GuideStar by Candid to share Constituent Voice information with you. Here's how this organization is listening and learning from its constituents:
How is the organization collecting feedback?
Paper surveys, Case management notes, Community meetings or town halls, Suggestion box/email
How is the organization using feedback?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom is the organization sharing feedback?
Note: This organization did not select any of the multiple choice responses to this question
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Describe a recent change in your organization that resulted from feedback.
Note: This organization did not answer this question
This Constituent Voice information is provided to us by Candid. At this time, Constituent Voice information published on this organization's page has no effect on its rating per our methodology.

Highly Rated

Charity Name & State Overall Score Overall Rating
Operation Support Our Troops-America (IL) 95.53 four stars
Our Military Kids (VA) 95.86 four stars
Air Warrior Courage Foundation (MD) 92.92 four stars
Coast Guard Mutual Assistance (VA) 96.75 four stars
Fisher House Foundation (MD) 94.10 four stars

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REVENUE  
Contributions  
   Contributions, Gifts & Grants $1,274,672
   Federated Campaigns $0
   Membership Dues $0
   Fundraising Events $253,117
   Related Organizations $0
   Government Grants $0
Total Contributions $1,527,789
   Program Service Revenue $0
Total Primary Revenue $1,527,789
   Other Revenue $-31,733
TOTAL REVENUE $1,496,056
   
EXPENSES  
   Program Expenses $1,312,212
   Administrative Expenses $108,990
   Fundraising Expenses $130,509
TOTAL FUNCTIONAL EXPENSES $1,551,711
   
Payments to Affiliates $0
Excess (or Deficit) for the year $-55,655
   
Net Assets $827,337

Program names and associated costs are listed for the top programs as reported on the charity's most recently filed Form 990. The top programs displayed will include the largest three programs, or those programs covering at least 60% of the charity's total expenses, whichever comes first.

Program Name Amount Spent % of Program Expenses
Send Care Packages $1,300,992 99.1%
Support For Other Organizations $11,220 0.9%

Ratings History
Operation Support Our Troops-America has received 5 consecutive 4-star ratings from Charity Navigator.

Form 990 FYE Date Published Overall Score Overall Rating
CN 2.1
2018-12 05/01/2020 95.53 four stars
2017-12 04/01/2019 94.47 four stars
2016-12 06/01/2018 95.24 four stars
2015-12 05/01/2017 93.81 four stars
2014-12 07/01/2016 91.16 four stars
2014-12 06/01/2016 90.71 four stars
 
CN 2.0
2014-12 02/01/2016 83.07 three stars
2013-12 03/01/2015 91.57 four stars
2012-12 11/01/2013 83.32 three stars
2011-12 04/01/2013 94.45 four stars
2010-12 10/01/2012 95.45 four stars

The data displayed on this tab is provided by the IRS in the form of Publication 78 and the Business Master File (BMF).

EIN 20-4275756
Name in IRS Master File OPERATION SUPPORT OUR TROOPS - AMERICA INC
NTEE Code W30
NTEE Classification Military, Veterans' Organizations
NTEE Type Public, Society Benefit - Multipurpose and Other
Classification Charitable Organization
Subsection 501(c)(3)  (View the list of codes)
Activities
Foundation Status Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi)
Deductibility Contributions are deductible
Affiliation Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations).
Group Name [Not Applicable]
Ruling Date June, 2006
Filing Requirement 990 (all other) or 990EZ return
Fiscal Year End December
IRS Forms 990
(provided courtesy of Foundation Center)
(Log In or Register Now to View Forms 990!)
  • December, 2017
  • December, 2016
  • December, 2015
  • December, 2014
  • December, 2013
Compensation % of Expenses Paid to Title
$52,580 3.38% William Rickert Executive Director
Other Salaries of Note
$26,491 1.70% Jamie Nelson Former Executive Director

Highly Rated

Charity Name & State Overall Score Overall Rating
Operation Support Our Troops-America (IL) 95.53 four stars
The Greater Jacksonville Area USO (FL) 90.73 four stars
USO of Metropolitan New York (NY) 86.91 three stars
Move America Forward (CA) 87.25 three stars
Homes For Our Troops (MA) 91.51 four stars

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This charity has an official representative registered with Charity Navigator.

Constituent Voice

This organization is sharing information on how they communicate with stakeholders to better inform your giving.

Charity Contact Info

Operation Support Our Troops-America
1807 S. Washington
Naperville, IL 60565
tel: (630) 971-1150
EIN: 20-4275756

Visit Web Site

Board Leadership

Justin Smitherman
Chairman of the Board

CEO

Scott Maxson
Executive Director

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