The goal of Healing Hands Ministries is to provide access to quality medical care so the underserved population of Dallas and the surrounding counties have a permanent medical home with a provider who knows their name. Healing Hands provides a permanent medical clinic for those who are uninsured or underinsured to get the proper care they need for the flu, strep throat or other illnesses versus going to the ER at a hospital for primary care needs. Healing Hands does not discriminate and believes that all patients are God's children. Our goal is to teach those who are refugees how to care for their children. We provide shared medical appointments where groups of 10-12 people are educated in a group setting. The purpose is to allow for peer discussion and support,covering more topics with longer education than would be possible in an one-on- one visit with a Primary Care Provider. 67% of the patients are women. We have three translators on staff and care coordinators in each clinic to help with any language barriers that might arise. We also employ a language line so no patient is ever left not being able to communicate their needs. Healing Hands Ministries provides full services including Dental, Behavioral health, Pediatric, Women's, Rosewood Vision Clinic and two family clinics providing all health care needs.

The Board of Directors met and came up with several goals for the organization in 2020 including: FInancial Stewardship Proper People Management FQCH Compliance and excellent Performance Staff Leadership being driven by our mission Seeking opportunties to be a servant leader Growing the volunteer and donor base with Board Development Creating a Board succession plan Always doing what is right

We have a staff of 117 people. 100 of these staff are medical personnel. We are open from 8:00 a. m. to 5:00 p. m. We accept all people whether they have insurance or not. We have seven clinics and two locations. We did not close during the pandemic as we are an essential needs business. Our staff strives to treat each and every patient with the dignity they deserve. The Board meets monthly and oversees the finances with our CFO, works with our program staff and contributes monetarily and with their time. Healing Hands Ministries strives to provide compassionate, accessible, quality care to all people because we view all of our patients as God's children. We are recognized by the National Council on Quality Accreditation.

We know if we are making progress when patients come back for follow up care. We deliver on average 60 babies per month in our Women's clinic. When the women come for their pre-natal visits on a monthly basis we know that progress is being made. When parents bring their children for annual check ups and their immunizations on a regular basis then we are making progress. Last year in 2019, we saw 20,000 patients but had 61,000 patient appointments which means that the patients are coming in multiple times per year for their care which is our goal to be a permanent medical home for people. We have made progress in the Vickery Meadow area of Dallas where 7% of the nation's refugees live and reside. However, we see people all over Dallas County. By increasing the number of patients seen and patient visits each year we are helping to maintain this population of people's ongoing health care by being their permanent medical home. We want to provide hope for the spirit and health for the body through our seven medical clinics that break the barrier of health care for those who are the greatest health risk, the underserved population.

In 2007 we began with one medical clinic and, we now have seven clinics and have two locations. We have 117 staff and 100 of these are medical professionals who help the 20,000 patients seen annually who communicate in 68 different languages. We have hired three Burmese translators and employ a language line so all patients can be understood to discuss their health needs. In late 2018, Healing Hands answered a county-wide need by adding prenatal and expanded pediatric care to the service line and advocating that health is more than a prescription and diagnosis. As the largest service provider to children in Vickery Meadow, this expansion project has the ability to impact the health of a new generation. With proper education and consistent medical care, we can help children learn that the care of one’s health is ongoing and the driving factor for sustainable futures. The Women and Children’s Center is in the heart of Vickery Meadow also the epicenter of Healing Hands service area, and an area with one of the highest concentrations of low-income residents in Dallas County. One year after opening, the Center has outgrown its available space by serving more than 4,700 youth in year one. Extra space that was expected to be used for educational purposes well in 2022 is now in full service as medical exam rooms, leaving a dire need for multi-purpose classrooms. The construction phase of the project will result in: • 12 multipurpose classrooms, each carrying a different theme, i. e. , babies, teens, playtime, nutrition, nature. • 2 large multipurpose rooms, one outfitted for cooking demonstrations • 1 children’s playroom, to be used as a teaching room when children are present • food pharmacy • 2 referral/nonprofit partner offices • 6 ancillary/administrative offices This project will have a multi-generational impact on children of all ages, children yet to be born and those who care for them. With available space, classes will be conducted for first-time mothers, mothers experiencing depression, mothers wishing to learn how to feed their families healthier meals, mothers who need to learn how to talk to their children about safety, bullying, peer pressure, death and other difficult subjects. Classes and activities will be designed specifically for the children of Healing Hands, such as back to school readiness and summer safety. Shared medical appointments (SMAs) will be conducted in this new space. SMAs consist of groups of patients with a common medical condition or need who participate in elongated medical appointments that include physical updates, group education and open Q&A. Currently, an adult SMA group for diabetic patients in the Family Practice clinic has shown marked improvement in overall health for its participants. The Healing Hands pediatric staff anticipates starting SMA groups for mothers of overweight children and mothers of babies born pre-term,adding others as needs develop.