Our goal is to assist those in need in order to provide a level of support that enhances their lives and where possible returns them to self-sufficiency and independent living.

1. Expand our role in reducing the number of homeless and chronic homeless individuals and families in the five-county region through Shelter/Bridge Housing, behavioral health and poverty solutions. 2. Increase the number of permanent supportive housing units in the five-county region to address shortage of quality, affordable housing for homeless/low income individuals and families 3. Expand our free medical and dental clinics to provide basic dental care and health screenings to low income people who do not have access to healthcare across our five-county region as well as our pregnancy and adoption services to reach more women with unplanned pregnancies to assist them with their pregnancies and/or making plans for adoption. 4. Expand immigration legal assistance (including citizenship and ESL classes) and migrant farmworker support across the five-county region, and strengthen our capabilities as the lead recipient of refugees resettling in Florida, including handling those suffering from human trafficking. 5. Establish strategic relationships and collaborative partnerships with Pastors and parish leadership across the five-county Diocese to improve communication and expand projects and services between Catholic Charities and parishes.

Catholic Charities employs professionals across a wide array of disciplines that allow us to professionally achieve our mission goals. Specifically, we maintain expertise and organizational capability in the following areas: • Senior management (Leadership Team) with nearly 150 years of collective programmatic social services experience. • Administrative management team providing financial, accounting, human resource, IT/IS, grant writing, and marketing/fundraising support • Case managers to assist individuals and families identify and acquire the assistance and resources they need to address their needs (e. g. , education, government benefits, medical assistance, etc. ) • Licensed Clinical Social Workers (LCSW) and Licensed Mental Health Counselors (LMHC) • Adoptions Counselors (LCSW and LMHC) with over 100 years of combined experience • Physician Assistants (PA), Licensed Practical Nurses (LPN) and Registered Nurses (RN) with over 100 years of combined experience • Housing Managers, Services Coordinators, and maintenance staff that provide daily oversight and assistance to residents while maintaining their living accommodations at the highest possible standard. • Hundreds of volunteers, including CPAs, Lawyers, Doctors, Nurses and others • Partnerships with Mental and Behavioral Health Care Providers (licensed individuals and organizations like BayCare Health Services)

Catholic Charities employs state of the art information technology systems to track and measure metrics. Programmatic requirements related to the Continuum of Care (CoC) in housing include but are not limited to use of the reporting systems like the HUD Homeless Management Information Systems (HMIS) that collects client-level data on the provision of housing and services to homeless individuals and families and persons at risk of homelessness. Metrics we track to measure progress against our goals include: • housing occupancy rates • successful placements into temporary housing • successful placements into permanent housing • total number of clients served across various programs – pregnancy and adoption services, immigration and refugee services, respite care services, • successful number of adoption placements • successful number of pregnancy clients joining program to bring child to term • number of pregnancy services provided • number of medical services provided • client satisfaction ratings

• Housing occupancy rates have increased from 91% to 96% over the past three years • Successful placements into permanent housing have increased from 39% to 66% over the past three years • Number of clients remaining stably housed has increased slightly from 532 to 578 over the past three year • Total number of clients served has increased from 11,720 to 15,125 over the past three years • Number of clients receiving medical care has increased dramatically from 3,423 to 11,487 over the past three years • Number of adoption placements has largely remained flat ranging from 11 to 9 over the past three years • Number of pregnancy clients served has increased from 2,110 to 2,419 over the past three years • Number of combined immigration and refugee clients served has increased from 2,680 to 2,809 over the past three years despite recent dramatic changes in Federal government refugee and immigration policy • Number of clients receiving financial/housing counseling and assistance has declined dramatically over the past three years from 1,036 to 451 reflecting reductions in federal program funding with no offsetting funding from private grants or contributions • Client satisfaction ratings have largely remained flat ranging from 92% to 90% over the past three years