1. FAMILY PROGRAMS AND SERVICES - RMHC of the Red River Valley works to positively impact the guest families experience through innovative programming, personalized support services, and exceptional guest service. 2. HUMAN RESOURCES AND DEVELOPMENT - RMHC of the Red River Valley will make every effort to attract and retain the highest qualified employees at all levels of the organization. 3. COMMUNITY OUTREACH AND COMMUNICATIONS - RMHC of the Red River Valley will establish partnerships and relationships with the community to provide additional support for the families we serve. 4. GOVERNANCE - The RMHC of the Red River Valley board meets regularly to address matters of policy, strategic direction, organizational performance, and community impact. A functioning set of governing policies will be reviewed periodically to ensure implementation fidelity and compliance. 5. RESOURCE MANAGEMENT AND FUTURE GROWTH - RMHC of the Red River Valley will secure and allocate the resources needed to fund and carry out this strategic plan. Meeting the needs of all families will be a priority in all decisions made to ensure that we keep families together and provide the comforts of home while their kids receive medical care. We will accomplish this by staying up-to-date of changes in the medical community, implementing a Long-Range Financial Plan, and preparing for possible future expansion.

1. FAMILY PROGRAMS AND SERVICES * Ensuring efficient daily operations of the Ronald McDonald House program. * Expanding the guest experience through relevant in-house activities to help families manage stress and foster connections during their stay at the Ronald McDonald House. * Launching a new Ronald McDonald Family Room program at Essentia Health in Fargo to better support families utilizing the Essentia NICU. 2. HUMAN RESOURCES AND DEVELOPMENT * Creating an onboarding experience that provides new hires with a structured process that promotes engagement in our mission and allows employees to feel like a productive member of the team. *Providing ongoing support and training to all team members. 3. COMMUNITY OUTREACH AND COMMUNICATIONS * Fostering a relationship with our partner hospitals to adapt to the ever-changing medical environment and the needs of the families we serve. * Engage the community through high-quality volunteer partnerships with individuals, community groups, and businesses. * Utilize effective marketing and fundraising strategies to increase annual monetary donations by 5% per year. 4. GOVERNANCE * Create a work plan to ensure that the board has a regular schedule of organizational policy review and fiduciary obligations to ensure policies relate directly to the mission of the organization. * Provide board members a rewarding volunteer experience with clearly defined roles, reliable communication, and information that promotes advocacy for our mission. 5. RESOURCE MANAGEMENT AND FUTURE GROWTH * Implement a well-developed long-range financial plan. * Evaluate our current Information Technology (IT) processes, hardware and software to ensure that we are cost-effective and efficient. * Prepare for the possible Future Expansion of our Ronald McDonald House.

With our recently updated strategic plan as our guide and our committed Board of Directors supporting the staff's efforts, we are in a strong place to accomplish our aggressive goals and strategies. - Our staff has grown strategics alliances with the facilities we serve including social workers and hospital administration. In addition, they seek out opportunities for continued education including leadership trainings, diagnosis trainings, and more. - Our Board of Directors continue to look at opportunities to grow the strength of the board by adding new members that will add to the growth of future needs.

We have dashboard that reviews the progress on the above goals and the sub-tactics under each goal to ensure that our annual operations are continuing to move forward.

We have made strong progress in the first year of our recently updated strategic plan. On the development side, we are on pace to hit our 10% goal which we feel is a strong indicator of donor connection to the mission. Our guest surveys have provided some great insight into how we can continue to improve and grow our services to help families feel at home. Moving forward, it is important for us to stay true to our mission, monitor our accomplishments of the strategic plan and continue to keep our donor and family connection.