Health : Treatment and Prevention Services
The National Center on Addiction and Substance Abuse
Our vision is to prevent and eliminate addiction in America and beyond.
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This rating was published 05/01/2020 and includes data from FY2018, the most recent 990 received at that time.
Financial
83.28
Accountability & Transparency
97.00
This rating was published 05/01/2020 and includes data from FY2018, the most recent 990 received at that time.
All data for Financial Performance Metrics calculations was provided by The National Center on Addiction and Substance Abuse on recent 990s filed with the IRS.
Constituent Feedback
Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people/communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile.
Here's how this organization is listening and learning from the people they serve:
Here's how this organization is listening and learning from the people they serve:
How is the organization collecting feedback?
SMS text surveys, Electronic surveys (by email, tablet, etc), Focus groups or interviews (by phone or in person), Case management notes, Community meetings or town halls, Constituent (client or resident, etc) advisory committees, Suggestion box/email
How is the organization using feedback?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Describe a recent change in your organization that resulted from feedback.
When the COVID-19 epidemic was emerging, we heard from our constituents that in-person support groups in their communities were no longer available to them We quickly expanded our Online Support Community program to accommodate clients who were looking for ways to connect with other families in a group format The groups have been running since March 2020 and we have received a great deal of positive feedback from about them
This Constituent Feedback information is provided to us by Candid.
At this time, Constituent Feedback information published on this organization's page has no effect on its star rating per our methodology.
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