Human Services : Social Services
Catholic Charities Diocese of Cleveland
Providing Help. Creating Hope. Serving All.
On January 15, 2019, News 5 Cleveland reported on the charges of improper conduct allegedly taking place at Catholic Charities Diocese of Cleveland in an article titled, "Catholic Charities accused of negligence in death of abused boy." For this reason, we have issued a Moderate Concern CN Advisory as the allegations have yet to be confirmed. For more information regarding this matter, please see the News 5 Cleveland article.
This charity has received a Moderate Concern Advisory due to an open or pending investigation regarding allegations of possible illegal activity, improper conduct, organizational mismanagement, or other matters of concern. Please note that this investigation has not concluded and that the allegations being investigated have not been confirmed by the U.S. legal system. Charity Navigator aims to provide donors and users with as much information as possible in order to make an informed giving decision. This advisory will be updated once we become aware that the investigation is completed. The views and opinions expressed here are those of the authors of sources used for the reported information, and not those of Charity Navigator. Charity Navigator is not responsible for the nature or content of the information presented through such external sources and websites. For more information on how or when we decide to publish a CN Advisory, please review our methodology.
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This rating was published 07/01/2020 using data provided by the charity on a
consolidated pro forma 990
which was verified against 990s received from the IRS.
Impact Information
GuideStar is Charity Navigator's trusted partner in sharing information on how this organization seeks impact.
GuideStar has recognized this organization with a Gold Seal of Transparency for voluntarily and publicly describing
their goals, strategies, and accomplishments.
Learn More about Impact Information.
Charting Impact
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This impact information is current as of August 2020, when it was provided to us by GuideStar.
At this time, Impact information published on this organization's page has no effect on its rating per our methodology.
Financial
82.99
Accountability & Transparency
100.00
This rating was published 07/01/2020 and includes data from FY2018, the most recent 990 received at that time.
All data for Financial Performance Metrics calculations was provided by Catholic Charities Diocese of Cleveland on recent 990s filed with the IRS.
Constituent Feedback
Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people/communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile.
Here's how this organization is listening and learning from the people they serve:
Here's how this organization is listening and learning from the people they serve:
How is the organization collecting feedback?
Electronic surveys (by email, tablet, etc), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes
How is the organization using feedback?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Describe a recent change in your organization that resulted from feedback.
Note: This organization did not answer this question
This Constituent Feedback information is provided to us by Candid.
At this time, Constituent Feedback information published on this organization's page has no effect on its star rating per our methodology.
Note: This rating represents consolidated financial data for these organizations:
- Catholic Charities Corporation
- St. Augustine Services Corporation (34-1609330)
- Diocese of Cleveland Facilities and Services (34-1754839)
- St. Augustine Manor (34-1040692)
- Rose-Mary, The Johanna Grasselli Rehabilitation and Education Center (34-1267579)
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