Who are the people you serve with your mission? Describe briefly.

Staff members of Nursing Homes Parents and students from all community schools who are in need of school clothing Children and parents in the court system who need support Homeless people Museum staff Seniors eligible for scholarships

How is your organization collecting feedback from the people you serve?

Paper surveys

How is your organization using feedback from the people you serve?

To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

With whom does your organization share the feedback you got from the people you serve?

The people we serve, Our board

How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?

Finding out positive results from providing clothing for students has improved our relationship with parents, school personnel and our members.

What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback, Other means

Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Because of the pandemic, we had to change the way the students in need are served. We received feedback from secretaries and principals about school openings and closures and how we could continue to help the community.