Who are the people you serve with your mission? Describe briefly.

The rural poor in several countries, students on our campuses, patients in our hospitals and clinics, recipients of our nutritional programs and different community leaders in each community served.

How is your organization collecting feedback from the people you serve?

Community meetings or town halls, Other means

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

With whom does your organization share the feedback you got from the people you serve?

The people we serve, Our staff, Our board, Our funders, Our community partners

How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?

More and more those served feel a part of the larger mission. For example, in the construction of our recently inaugurated hospital in India, many of the workers went beyond their normal duties as their gift to their community.

What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Due to input, we established mobile clinics to provide medical services to clients in distant villages. We jsut (2022) started collaborating with a partner that will be building affordable housing in areas we serve starting in Mississippi and then expanding into the southern US in general and into India